TERMS OF BUSINESS (MARCH 2008)

The following definitions apply within these Terms of Business:

‘R&T’ means Richmond & Twickenham Au Pairs and Nannies

            ‘The Client’ means the family requiring an Au Pair

            ‘Applicants’ means the candidate Au Pairs

No variation in these Terms of Business is binding upon R&T unless the agreed in writing with

Mrs Vicki Whitwell.

1.         The interviewing  and subsequent engagement of staff is deemed to be an acceptance of our

            Terms, Conditions and Fees.  R&T’s fees are for the introduction of applicants only and do

not include any salary due to be paid to an employee.

2.         When the client has chosen an applicant, we will ask the client to write a letter of invitation.  If the applicant is coming from a       

            non EU/EEC country this letter will need to be presented at immigration to obtain a visa and entry to this country.  It should be 

            written to the applicant personally and include the following information;

                -               The date your Au pair is expected to arrive and the length of her stay

                -               Details of your family and the languages spoken in your home

                -               25 hours of work for 5 days

                -               expected duties ( e.g. light housework, ironing, help with childcare which could            

                -               include collecting children from school and helping with meals)

                -               Amount of pocket money, free time and availability of language courses in the area

3.         After the client has spoken to the applicant on the telephone, and the client has accepted the applicant, R&T will reserve the 

            applicant for four working days.  Within four days the client shall provide R&T with the following:

                -               Letter of invitation (see above) with photographs of yourselves/family/home

                -               Our fee for which we will send an invoice

If these are not received within four working days the applicant will be offered to other clients for selection.

4.         Should the client experience any problems with the au pair, the client must inform R&T immediately.  The client shall give R&T the opportunity to speak to the applicant to discuss any problems and hopefully resolve the issues.  Should the client not notify R&T of problems and/or allow R&T to talk to the applicant, the client shall forfeit the right to any replacement or refund.

5.         A minimum of seven days notice of termination of engagement must be given by the client to the au pair.  The client must ensure that that the au pair has somewhere suitable to stay and R&T must be notified immediately.

6.         The client will allow the applicant one week’s paid holiday for every six months (26 weeks)

the applicant is with you.  If the applicant doesn’t take this holiday, one extra week’s pocket money should be given instead.  The applicant must be paid pocket money as usual if left alone in the home whilst the family are on holiday.  (Food and heating etc. must continue to be supplied)

7.                   R&T cannot be held responsible in any way for the character and suitability of any applicant, accuracy of references, medical certificates and personal details supplied by the applicant, or guarantee the applicants length of stay and is hereby expressly excluded from all liability whatsoever directly or indirectly arising from the placement of an applicant.  R&T is an introduction agency only.  Whilst reasonable effort is made to introduce suitable candidates, it is the client’s final responsibility as to whether an applicant should be offered a position.

8.                   R&T shall not be liable under any circumstances to the client in respect of any loss, damage, cost, expense, injury, death or inconvenience incurred to any persons or property arising from any act or omission on the part of the applicant before or after engagement by the client.

9.                   The client will forfeit any fee paid to R&T if they:  fail to adhere to the Terms of Business, or negotiate independently with our applicant.

10.                All introductions are confidential.  Should a client directly or indirectly introduce an applicant to another family, the original family will be liable for the full placement fee should an engagement result.  The client will be liable for the full placement fee for any au pair engaged as a consequence of, or resulting from, an application to R&T even though the introduction is made indirectly.  Any documents sent to you regarding an applicant are confidential and entrusted to the client on loan. If the client decides not to invite an applicant the client must return all documents to R&T immediately.