The client shall inform R&T of the agreed start date of the engagement.  R&T cannot guarantee that the selected applicant will actually start their period of engagement with the client or that they will stay for the required length of engagement.  In these circumstances the following conditions apply:

1.                    If the client has not honoured these Terms of Business or the applicant has left because of unreasonable circumstances, then the client will not be entitled to a refund or replacement.

2.                    If R&T is unable to place the selected applicant with the client e.g. the applicant cancels through no fault of the client, a replacement will be sought or a full refund given, whichever R&T in its absolute discretion thinks appropriate.

3.                    If the client cancels an engagement after it has been confirmed and before the scheduled arrival of the applicant, R&T will charge a standard fee of £50 to the client and the client shall return all documents to R&T.

4.                    If the applicant introduced by R&T and engaged by the client leaves within the first four weeks of the start of the engagement, R&T shall attempt to replace the applicant for the client.  R&T will be given one month from the date of written notification termination to provide a replacement.  If during this period the client makes alternative arrangements or requests ’No Replacement’ then NO REFUND WILL BE DUE.  If it proves impossible for R&T to effect a replacement within one month, R&T shall refund the client a proportion of the placement fee actually paid by the client.  If the applicant leaves within the first two weeks of engagement the proportion shall be 50%.  If the applicant leaves within weeks three and four of engagement the proportion shall be 30%.

5.                    NO REFUND will be due from R&T to the client if a replacement applicant is terminated.

6.                    If the applicant stays longer than four weeks from the agreed start date of the engagement, the engagement is regarded as satisfactory and R&T shall have fulfilled its obligations.

7.                    Clients who dismiss applicants without notice or without informing R&T will forfeit any refund or replacement and will be liable for any expenses incurred by R&T and/or the applicant.

The above refunds apply only if our invoice has been paid within 7 days of the date of invoice

ACCOUNT TERMS

1.             A surcharge of 10% will be added to all accounts not settled within 7 days of invoice

2.             Outstanding invoices passed to our Debt Collection Service will be subject to all costs incurred.